Refund Policy

At mumudresses.com, we are committed to ensuring your complete satisfaction with every purchase. We strive to provide high-quality products and an exceptional shopping experience. Please review our refund policy below for detailed information on how we handle returns and refunds.

Returns
We want you to love your mumudresses.com purchase. If you are not entirely satisfied with your item, you may return it within 30 days of receipt for a refund or exchange. The item must be unworn, unwashed, and in its original condition with all tags attached. Returns must be sent back in their original packaging.

Please note that certain items, including but not limited to sale items, accessories, and personalized or custom-made dresses, are final sale and cannot be returned or exchanged.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one in a different size, please return the original item and place a new order online.

Shipping
To return your product, you should mail your product to the provided return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Defective Items
If you received a damaged or defective product, please contact us immediately. We will evaluate the issue and make every effort to resolve it quickly, either by sending a replacement or issuing a refund.

Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

How to Return
To initiate a return, please visit our website and navigate to the Returns section. Follow the instructions to generate a return authorization and shipping label.

If you have any questions or concerns about our refund policy, please reach out to us. We are here to assist you.

This policy is subject to change without notice.